Refund Policy
Refund Policy
Thank you for shopping with Still In Spirit Halo Heart.
Refund Eligibility
Refunds may be issued for:
- Damaged items
- Incorrect items received
- Approved returns that meet our return requirements
Refund Process
Once your return is received and inspected, we will notify you regarding approval of your refund.
Refund Timing
Approved refunds are typically processed within 5–10 business days. Processing times may vary depending on your payment provider.
Partial Refunds
In certain situations, partial refunds may be granted for items returned in less-than-original condition.
Non-Refundable Items
The following items are generally non-refundable:
- Gift cards
- Final sale items
- Used beauty products
- Worn or altered wigs and hair products
Shipping Fees
Original shipping fees are non-refundable unless the return is due to our error.
Contact Us
For refund inquiries, please contact us through our Contact page.
Still In Spirit. Forever In Style.